Frequently Asked Questions
Everything you need to know about your order and our gear.
How long will it take for my order to ship?
Orders are typically processed within 2-4 business days. Once shipped, delivery times vary by destination, but you will receive a tracking number via email to monitor your package's progress.
What is your return policy?
We offer a 30-day return window for most items in new, unused condition with original packaging. Please note that certain items, like undergarments or digital goods, may be final sale for hygiene and security reasons.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and the weight of your order.
Are there additional customs fees or taxes?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer and are not included in our shipping rates.
How can I change or cancel my order?
If you need to modify or cancel your order, please contact our support team immediately. Once an order has reached the 'fulfilled' status in our warehouse, we are unable to make further changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.